How can I make a withdrawal from my EnergyBet account?
As long as you’ve wagered your deposit at least once, you can ask for a withdrawal at any time. Please keep in mind that you must use the same method for withdrawal as you used for your deposit. The minimum withdrawal amount is €20.
Are there any limits on how much I can withdraw?
The minimum withdrawal is €20 (or equivalent). The maximum withdrawal is €5000 (or equivalent) per day.
Can I cancel a withdrawal request?
It may be possible to cancel a withdrawal if the request is pending and has not been processed. Log in, go to ‘My Account’, select ‘Pending Withdrawals” and click ‘Cancel.’ Due to regulatory requirements, the option to cancel a withdrawal is unavailable to UK residents.
Can I get my winnings paid back to my Visa/Mastercard?
Sure, as long as it’s the same card you used to make the original deposit, and it can accept a withdrawal.
Why can’t I choose by which method I want to get paid?
We have to comply with anti-money laundering laws, and ensure the security of all our transactions.
Do you charge any withdrawal fees?
The first withdrawal of each week is free of charge. Further withdrawals, in the same week, incur a fixed fee of €5 per withdrawal. If funds are withdrawn before they have been wagered at least once, a 5% administration charge (min. €10) may be applied.
How long do withdrawals take to process?
This will vary depending on your withdrawal method. Select ‘Payment Methods’ to see all of the withdrawal methods available to you, and their processing times.
Why do withdrawals take longer than deposits?
Before any withdrawal leaves EnergyBet we have to apply a number of controls and security checks, and this takes approximately 72 hours. Any further delays will be due to restrictions imposed by the payment providers.
What happens if my bank card has expired or changed?
If you’re card has expired or changed, you’ll need to let us know. We will ask for proof of the expiration/change, and any new card will have to be registered with us.
Can I make a withdrawal to someone else’s account?
No. This would be classed as a third-party transaction, and is not permitted under any circumstances.
What is EnergyBet’s withdrawal policy?
In a nutshell, your account must be enabled and contain the minimum withdrawal amount. There may be further restrictions applicable to players participating in promotions and special offers.