Financial

Will my bank statement payments mention ‘EnergyBet’?

Any deposits or withdrawals appearing on your bank/financial statement(s) will be referenced as Probe Investments Ltd. This will allow you to keep track of things, whilst further protecting your privacy.

Can I use multiple payment methods?

You are welcome to change payment methods, but please bear in mind that we may require additional documentation.

Why won’t your website take my card?

Unfortunately, some financial institutions employ a policy of refusing direct deposits to online gaming sites. If you encounter this problem, you may to contact your card provider as they may be able to authorise it. Alternatively, we can recommend using an e-wallet depositing option instead – our Support Team can offer suggestions.

What do I do if my card deposit still gets declined or rejected?

If your card deposit is still rejected, it may be because you’ve attempted to deposit again before a previous deposit has cleared. This can cause problems with 24 hour and weekly deposit limits. Commonly this is caused due to mistakes made while filling in the request form. Please contact our Support Team.

Can I use my card to deposit into my friend’s account?

No. This is considered to be a third party transaction and is not allowed under any circumstances.

I have deposited from the wrong card in error – is there anything I can do?

Don’t panic, just get in touch with our Support Team at support@energybet.com.

Can I transfer money between accounts?

No, sorry.

What’s an IBAN?

IBAN stands for International Bank Account Number. It is necessary to make international bank transfers. Please double check your number and make sure it is accurate, as bank transfers can’t be stopped or reversed.

What’s a CVV code?

CVV is an acronym for "Card Verification Value". It will consist of three digits and can be found on the back of your card. The CVV adds extra security and is required for all online or mobile purchases.