VIPProgram

Energy’s premium, invitation-only VIP program offers an inspiring level of service to our most exceptional clientele.

With special access to exclusive bonuses, promotions, competitions, insider information and real-world event invitations, our VIP members enjoy a level of service that is unparalleled.

VIPPersonal
Account Manager

Our dedicated VIP account managers possess a wealth of industry experience, and are able to assist you with all aspects of your account. Their goal is to make your experience second-to-none, by offering you a prompt and personal service.

We believe that loyalty is a quality that should be rewarded. That is why Energy VIP clients can enjoy so many exclusive bonuses, enhanced promotions, and incredible prizes.

VIPPromotions
and Rewards

VIPHospitality

At Energy VIP, we understand that our clients are accustomed to a certain lifestyle. Our hospitality will exceed your expectations, whether it is a champagne race meet or a West End stage show, you can expect the very best.

How to join

Our VIP program is invitation only, but the criteria below will give you an idea of what we look for. When your account meets the requirements for our VIP program, you will be contacted, so please ensure you have at least one communication channel open, only players who we can contact can be considered for VIP.

Frequency

Frequent customers, who are using our services responsibly, are more likely to be invited.

Loyalty

If you use other casino and sports betting services, consider making EnergyCasino and EnergyBet your main destination. We appreciate loyalty and it will increase the likelihood of being invited.

Product

Whether your passion is for slots, live casino games, or sports betting, using multiple products can increase your chances because we look at an individual’s full gameplay profile when deciding who to invite.

Events

We have hosted our Energy VIPs at high profile events across the European continent recently.

The Big Fight: Haye v Bellew

On March 4th, EnergyBet VIP’s were ringside for the grudge match of the decade, as David Haye and Tony Bellew clashed at the O2 Arena, London. Defying all the odds, Bellew forced an injured Haye to throw in the towel in the 11th round, but it was still an epic fight that will go down in history.

Porsche Cup

EnergyBet was the main sponsor of Team Jocke Mangs for the 2016 Porsche Carrera Cup Scandinavia, and our VIPs enjoyed exclusive access and experiences.

Euro 2016

Selected Energy VIPs received incredible hospitality packages for some of the most exciting matches in the Euro 2016 tournament.

Mediterranean Holiday

The Energy VIP team has created amazing Mediterranean holiday experiences for VIP clients, taking them to the gorgeous, sun kissed island of Malta.

Meet the team

The Energy VIP team have what it takes to provide an unparalleled level of service: a wealth of industry experience, a real passion for online gaming, a love of sports betting and an appreciation of the true value of loyalty. Our team is a mix of diverse personalities, but we have one goal - giving you the best VIP treatment!

Our team

Barry
Head of VIP Department

I have thoroughly enjoyed working within a VIP environment for years now, but I actually came from a building and renovations background. When I started my iGaming career I had pretty much no knowledge of online gaming or betting, so it was a steep learning curve, but I knew I had found my thing.

From the very start of my iGaming career back in 2010, it was recognised that I was able to quickly build a great rapport with clients, and so I naturally found myself on the VIP Customer Service team. From that point on, I quickly climbed the ‘VIP ladder’, experiencing various different roles, until finally landing my dream job as Head of VIP here at Energy – giving me the opportunity to turn my VIP vision into a reality. I am extremely proud to be part of the Energy family, and to head such a brilliant VIP team.

Interview with Barry:
Who is your hero?
I feel like I should say my parents or grandparents, like most people would. But, if I’m totally honest, it has to be Rocky Balboa! I love a good underdog story, and I’m a firm believer that people just need to be given a chance to shine in life, and that if they get that chance, they can achieve anything.
What is your favourite family vacation?
I recently went on a Disney cruise with my wife and two young children, and it was amazing! It was full of magic and I have so many priceless family memories from it and, of course, I got to meet Mickey Mouse, which was a dream come true!
What is your favourite thing about your career?
It’s tough to single out one thing, because I enjoy so many things about what I do. Entertaining VIP clients at top sporting and entertainment events, across Europe and beyond, is a pretty good perk of the job. That being said, working within such a diverse VIP customer-focused environment ensures every day is different and rewarding in its own unique way. It’s also fulfilling to know that our VIP players are receiving such a world-class service, whilst enjoying playing in a controlled and safe gambling environment.
What is your favourite book?
I’m a bit of a nerd, so my all-time favourite book is “Death by Black Hole” by Astrophysicist Neil deGrasse Tyson. I have an insatiable curiosity, so I’m always reading, and love to explore the boundaries of known science – it’s just so exciting, trying to get your head around things that even the world’s brightest minds don’t fully understand yet! I’ve learned more about the universe by reading books from physicists like Prof. Brian Greene, Dr Michiu Kaku and Richard Dawkins than I ever did in the science classroom at school.
Who would you want to be stranded with on a deserted island?
Captain Jack Sparrow of course. He’s always getting stranded on desert islands after a night of drinking, but he escapes every time. Mind you, maybe Elizabeth Swann would be a better choice.
Is your glass half full or half empty?
Half full, always. I always have a positive outlook on life, and try to see the best in things and people. Focusing on negatives just blinds us to the positives. I especially like glasses that are half full of wine.
Roger
VIP Account Manager

I am very proud to be part of the VIP Department, but I took the long way to get here.

When I first arrived in Malta, I worked as a holiday representative, and dealing with tourists can be extremely challenging! You are always responsible for every problem and people expect you to perform miracles.

Then back in 2015, I discovered the iGaming industry and started working at Energy. My first role was as a Customer Service Agent, then I moved to the Loyalty Department, but my dedication meant that I soon got asked to join the VIP Department, and I haven’t ever looked back. I love it here!

Interview with Roger:
Who is your hero?
To me, real heroes are the countless anonymous people who work saving peoples’ and animals’ lives every day. But, if I had to pick a traditional superhero, I guess it would be Wolverine – I admire his fighting spirit, bravery and honesty.
What did you want to be when you were small?
All kinds of things; an actor, a stuntman, a race driver or a pro footballer – the aim was to be famous and respected.
What's your favourite type of holiday?
I love going somewhere and experiencing the local vibe. I usually try to avoid big cities and tourist trap restaurants. My advice is always to make sure the pictures you take are not the same as in the travel books, to think differently, and not to follow the tourists.
How old were you when you learned Santa wasn't real? How did you find out?
Probably about five. I questioned who was paying for the presents, and how Santa could visit each house on earth in one night – and got less than convincing answers.
What three items would you take with you on a deserted island?
An umbrella for shade, matches to light a campfire, and finally a knife for many reasons. I thought about a teddy bear, but maybe I could do without!
What's your favourite zoo animal?
I’d prefer to visit Jurassic Park (maybe I’ll get to one day – they are already planning to bring back woolly mammoths), but as for non-extinct animals, I’d say lemurs. I love lemurs :)
Kamila
VIP Account Manager

Before joining the iGaming industry, I worked for almost nine years as a professional fashion and celebrity hair stylist – a role in which I developed a keen appreciation for ‘going the extra mile’ to exceed even the highest expectations.

When I joined the Energy team, as a Customer Support Agent in 2016, I brought this attitude with me, and with each month that went by, I became increasingly hungry to work with the big players. Luckily, Barry had already noted my potential, and soon I was sitting in the VIP room, as part of the greatest team ever.

Interview with Kamila:
If you could live anywhere, where would it be?
- Definitely under the ocean. The world above is beautiful, but there’s so much mystery still to discover underwater.
What is your favourite thing about your career?
- I love being a part of a team that provides a safe environment for players to enjoy themselves. We all want our jobs to mean something, even if we do work at a casino. Compared to land-based casino’s, we’ve created a player’s haven – really raising standards, and I’m proud to be part of that.
Would you rather win the lottery or work at the perfect job? And why?
- Win the lottery of course. But only because then I could do my perfect job – buy a ranch and open an animal sanctuary. It’s my dream.
What's the most unusual thing you've ever eaten?
- Roasted, chocolate covered insects. They tasted exactly like puffed rice. Yummy!
What did you want to be when you were small?
- When I was six or seven, I wanted to be a nun. It was because the thought of being a mother one day absolutely terrified me, and I was convinced that only nuns didn’t have kids.
What would you sing at Karaoke night?
- “Wannabe” by Spice Girls, and I’m not ashamed to admit it. I’ve got a Ginger Spice inside me, even though people say I look more like Baby Spice.
Katy
VIP Account Manager

My journey into the world of iGaming started with my joining Energy in 2016 as a customer support agent. A favourite quote of mine is “if opportunity doesn’t knock, build a door”. Well for me this door is the wealth of knowledge I brought with me to Malta. Back in Russia, the majority of my professional life revolved purely around VIP customers. Thanks to my background I was actively searching for a job abroad where I could apply my previously nurtured skills. Add to that the opportunity to learn so much about such an exciting industry - I was sold! Starting out in customer support, my ultimate goal was always to become a member of the strongest VIP team there is. Well, here I am and loving every minute.

Interview with Katy:
If you could live anywhere, where would it be?
It would have to be Boston...breathtakingly beautiful, rich, historic and full of opportunities. With its beautiful blend of everything from the Academia presence of Harvard etc, Freemason lodges and the modern day city feel, to me it was perfect.
If you would go back in time, what year would you travel to?
The 1985 Wembley performance of Freddie Mercury at Live Aid. Not many events in the world make me feel so incredibly alive when watching. Through his supernatural vocals and piano playing, Mercury truly demonstrated precisely who he was during that timeless performance.
What three items would you take with you on a deserted island?
My must-have is a sunblock cream, a giant box of sweets and of course a plus one. Zero practicality, lots of bliss!
What is your favorite thing about your career?
I enjoy sharing my positive vision towards work with people who are as interested in the process as I am. Growth and development, both personal, professional and as a team is the only way to success.
Is your glass half full or half empty?
The glass is always half full. The only reason it is not full is that I leave some spare space for anything new and fascinating life wants to send my way.
What is your favorite book to read?
My favourite book of all times is “The Red and the Black” by Stendhal - an exceptional mixture of psychology, drama and intrigue.
Jenny
VIP Account Manager

I am extremely happy and thrilled to form part of this great VIP Team. I have over 10 years’ experience working in the Gaming industry and I am very passionate about my job.

It all had started when I was responsible for the Customer Care Support back in 2007 when I joined the iGaming Industry with just a gastronomic background!

Since I love the contact with customers and I speak at least 4 languages, I gave it a shot. From then onwards I kept moving forward. In fact, I worked in various roles in another company for more than 10 years.

My last role was that of a Team Leader and climbed the ladder up assisting our dear VIP customers. This gave me the confirmation and confidence in myself that I belong in the VIP department, since I am very patient and dedicated to our customers. So here I am, I joined EnergyCasino in October 2018 and I do not regret it at all.

Something about me; I come from Switzerland, but I moved to Malta for love. I really like the Mediterranean Sea, the sun and the beach of course. I speak fluently in German, English and French while having a good understanding in Italian.

Interview with Jenny:
What motivates you to work hard?
What really motivates me is to challenge myself with anything which can help me to build up my career.
If you could share a meal with any 4 individuals, living or dead, who would they be?
My Husband, My Grandfather, My great Aunt and George Clooney.
What was your favourite subject in school?
French and in General languages. I am very interested to learn more languages in the next coming years.
What's your favourite family recipe?
The one and only Fondue Beef Bourguignonne. Because it is a tradition with my family that we were eating always on Christmas Eve. Like this we came the whole family together.
How old were you when you learned Santa wasn't real? How did you find out?
I was around 4 or 5 years old. My friend came one day to Kindergarden telling me that my uncle happened to be Santa the previous year.
Is your glass half full or half empty?
My glass is rather full because I try to see in life everything positive. Everything always happens for a reason. It is always best to try and find a solution and to never give up and remain strong.

Testimonials

Of course, we think our VIP program is the best, but so do our clients. See what they have said:

Hello, EnergyCasino is the best online casino in which I ever played, everything is very clear and the bonuses are very interesting in my opinion it is the number one.


Mr. S.

You have a good trustworthy brand. Never had any problems at EnergyCasino at all been contacted by phone a few times by a very nice representative.


Mr. J.

I love your casino, multiple choice of slots, great VIP support!


Ms. M.

FAQ

Am I eligible to become a VIP member?

To maintain exclusivity and enable us to offer such superb service, our VIP program is strictly by invitation only. Anyone who meets our criteria, will be contacted by a member of our team.

What do I have to play to become an Energy VIP member?

We take all activity into consideration, including slots, live casino, and sports betting, but brand loyalty is the most important quality we look for.

What makes Energy VIP better than the rest?

The Energy VIP team can draw upon a phenomenal amount of industry experience, so they really understand what clients want and, importantly, can make those things happen. Honesty, integrity, and attention to detail are hallmarks of the Energy VIP program, and we are confident that once you become an Energy VIP, you will never look back.

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