What is my IBAN code and how can I get it?
IBAN stands for International Bank Account Number. It consists of your full personal bank account number preceded by the prefix indicating your country. For instance: GB 00 0000 00000000 00000 00000 00000 (country prefix and 26 digits). To find this information you can check your bank statement, ask the bank with which you own an account or via internet banking.
What is my BIC code and how can I get it?
The BIC (Business Identifier Code) also called SWIFT code, is a unique to each bank used for the identification purposes whilst international transfers. It can be found on the banks’ website or on your personal statement. You can also contact your bank’s customer service and ask them for the SWIFT code.
What is a CVV code?
CVV is an acronym for “Card Verification Value”. This code is required as a security measure when making international telephone purchases and internet payments by credit card. This code consists of three digits and can be found on the back of your credit card.
How can I identify any payments or withdrawals to EnergyBet on my Bank/Credit Card statement?
All deposits and withdrawals which appear on either your credit card or bank statement will always be accompanied by a descriptor in which Probe Investments Limited and a unique transaction number will be mentioned. This will allow you to keep track of your deposits to and withdrawals from the site.
Can I use more than one payment method?
Yes, you can but we may need documentation for any changes in financial methods.
Do you accept cards from my country?
We accept cards from all countries except: United States, Israel, Turkey, Hong Kong, Curacao, France, Spain, Italy, Denmark, Estonia, Belgium, Romania and others where the law does not allow to use online gambling.
What can I do if my card deposit gets declined or rejected?
Occasionally, if you attempt to deposit a second time before your most recent deposit has gone through, it may count towards your 24 hour and weekly deposit limit and hence cause a deposit problem. The most common cause for this to occur is due to improperly filling out the fields in the request form. Also some credit card issuers maintain a rule that does not allow you to make direct deposits to online gaming sites. You may want to contact your card provider to discuss this matter or try one of the e-wallet depositing options instead.
Can I use my card to deposit into my friend’s account?
You cannot make any deposits to any account other than your own as this would constitute a third party transaction, which is not allowed under any circumstances. For more details see our Terms & Conditions.
Can I transfer money between accounts?
Transferring money between personal accounts is not allowed.